Reviews for Tim Dahle Infiniti · page 3

High level of customer service

Easy way to trade car

Great people, made the process easy. Third time buying at Tim Dahle and will look forward to returning soon.

Johnny was very helpful and patient towards the entire process couldn’t have asked for a better person that could help us. Thank you for hiring him!

Everyone that I came in contact with was very polite and professional. The service department (I feel) went above and beyond in the diagnosis and repair of my vehicle. I would definitely return.

This 5 start is for the best customer service, ALEXA BRISENO. Since we pulled up she welcome my husband and my self. She ask me questions what I need . She gave us options what was best for my budget and what I liked. ALEXA thank you so much for the service for always making us comfortable and the pleasure to meet you .

Alexa went out of her way to make sure I got what I wanted!

I recently had the opportunity to work with Alexa on my car purchase, and I couldn’t be more pleased with the experience. From start to finish, Alexa demonstrated exceptional professionalism, genuine customer care, and a commitment to making sure I received a deal that worked for me. Alexa and her team were fantastic to work with, and they went above and beyond to make the entire process smooth, straightforward, and enjoyable. It’s clear that they truly value their customers and take pride in providing an outstanding experience. I would highly recommend Alexa and her team to any of my family and friends. If you’re looking for someone who is professional, personable, and genuinely committed to getting you the right deal, I highly recommend working with her!

We had a wonderful experience at Tim Dahle Infiniti. John was our salesman, he was very knowledgeable about the car and made us a deal we couldn’t refuse. We are return customers and both times we’ve dealt with Tim Dahle we have been more than pleased. We would highly recommend Tim Dahle to anyone in the car buying market!!!

Alexa helped us from start to finish and she was beyond exceptional. She took her time showing me the different models and options, making sure the vehicle we picked was something we genuinely liked. I will say, the service department left a very bad taste in my mouth, to the point that I walked out and was ready to take our business elsewhere. Alexa was able to revive the deal and assured me that she would personally take care of anything we needed moving forward. It seems like the manager is fairly active in reading these reviews, so I really hope you take the time to speak with your service department about professionalism and how they communicate with customers. A simple service interaction can be the difference between gaining or losing a $70,000–$100,000 sale. If the service department isn’t matching the level of professionalism your sales department provides, you will lose customers. I feel for the sales team because, judging by the other reviews on this page, the service department seems to be a recurring issue at this dealership. Alexa, however, was exceptional, and she’s ultimately the reason we decided to move forward with the purchase.